FAQ
FAQ

Frequently asked questions

Visiting, booking and popular treatments.

Visiting and booking

Where is Spring Medical?

Basement, 6–6A Humphreys Avenue, Tsim Sha Tsui — Exit MTR TST A2, walk straight approx. 30 steps (about 20m), the office is on the left

What are the opening hours?

Monday to Saturday 11:00–20:00. Closed on Sunday.

How do I book?

Leave your name and request on the contact page, call (852) 3166 1986, or message WhatsApp (852) 9011 5998.

What treatments do you offer?

Signature device treatments, hair care, injectables, wellness, and beauty care.

Do I need a consultation first?

Assessment and planning first — not one-size-fits-all selling.

Treatments · Contact

Popular treatments

Ultherapy PRIME Second-Generation Ultrasound

How soon will I see improvement after Ultherapy PRIME?

Collagen renewal is gradual. Some notice subtle change early; clearer results often appear over weeks to months, depending on your skin and aftercare.

Does Ultherapy PRIME hurt?

You may feel brief warmth or a dull ache when energy reaches the target layer. The physician can adjust settings and comfort measures to your tolerance.

How does Ultherapy differ from radiofrequency?

Ultherapy focuses ultrasound at deeper SMAS for structural support and contour; RF typically heats a broader dermal volume for overall firmness and texture. A consultation can advise one or a combination.

What is new in Ultherapy PRIME?

PRIME upgrades DeepSEE™ imaging and the operating system so the physician can see tissue more clearly and place energy more precisely, often with a more comfortable session.

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Thermage FLX Radiofrequency Tightening

How soon will I see results?

Tightness may be felt soon after; clearer change usually builds over months as collagen remodels. Duration varies with skin and lifestyle.

Does Thermage FLX hurt?

Cooling spray and vibration help comfort. You may feel brief heat in deeper tissue; the physician can adjust energy throughout.

Thermage FLX versus ultrasound?

FLX heats a broader dermal volume for firmness and texture; ultrasound focuses deeper SMAS for structural lift. A consultation can advise one or both.

What is new in fifth-generation FLX?

AccuREP™ measures impedance before each pulse and a larger purple diamond tip shortens treatment time with more even energy.

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M22 Photorejuvenation

How does M22 differ from traditional IPL?

OPT square-wave pulses keep energy density more constant, improving comfort and safety versus peaking traditional pulses.

Does M22 hurt? Is numbing needed?

Often described as light snaps (VAS ~2–3/10); numbing is usually unnecessary. Full-face sessions take ~15–20 minutes.

When will I see results and how often?

Temporary brightening can be immediate; pigment fades over 1–2 weeks. Courses of 3–5 sessions every 3–4 weeks are common.

Who should not have M22?

Pregnancy/breastfeeding, photosensitivity disorders, active infection/malignancy at the site; recent tanning or isotretinoin need medical review.

What aftercare follows M22?

Mild redness/warmth for hours; hydrate, use SPF 50+, and pause acids/retinoids/high-strength vitamin C for about a week.

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Atrophic Acne Scar Repair

How do acne scars differ from leftover marks?

True pitted scars are structural dermal collapse, not surface pigment. Whitening creams cannot rebuild the dermis; treatment starts with typing the scar.

Why did several laser courses not help?

Using one device for every pit type is a common reason. Ice-pick, boxcar and rolling scars need different plans; we assess morphology before treating.

How many sessions are needed?

It varies. Review is often every 4–6 months. Some need yearly maintenance; more fragile skin may need longer between sessions for collagen to settle.

What aftercare is required?

The first month is key for collagen remodelling. We prescribe repair products and review progress rather than ending care after a single visit.

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Resistant Pigment Disorders

What is PIH and why does it happen?

PIH follows overstimulation of melanocytes after energy treatments, peels, injury or sun. We focus on assessment, staged energy and full aftercare.

Can ordinary lasers remove nevus of Ota?

Pigment sits deep in the dermis; superficial lasers often fail. Depth-matched wavelength, pulse settings and cooling are essential.

Are café-au-lait / congenital spots untreatable?

Epidermal café-au-lait spots can fade gradually with careful energy; multiple large lesions need systemic work-up first.

What happens at the first visit?

Skin imaging, history, pigment depth/activity, risk and expectations — then personalised parameters, not a sales pitch.

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BTL Exilis Ultra 360 Eye Collagen Gun

What eye concerns does Exilis Ultra 360 address?

Laxity, fine lines, dark circles and mild under-eye droop.

How does Exilis Ultra 360 feel?

Mild heat only; non-invasive with little discomfort.

Can I wear makeup after Exilis Ultra 360?

Yes — typically no downtime.

How many Exilis Ultra 360 sessions are recommended?

One session per week in the first month, then possibly once every three weeks from the second month — frequency is set according to your condition and your doctor’s assessment.

Is Exilis Ultra 360 safe?

FDA-cleared technology from BTL, manufactured in Europe; non-invasive.

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